Política de envío
Shipping Policy
At True North Sportswear, we work hard to get your order packed and shipped as quickly as possible.
Order Processing
- Orders are typically processed within 1–3 business days unless otherwise stated.
- Orders placed on weekends or holidays will begin processing on the next business day.
- During launches, promotions, and peak periods, processing times may be slightly extended.
Canadian Shipping
- All Canadian orders are shipped within 7 business days.
- Delivery times may vary depending on carrier timelines and destination.
- Tracking information will be provided once your order has been shipped.
International Shipping
- All international orders are shipped via Small Air Packet / Small Air shipping services.
- Delivery timelines vary by country and destination.
Customs & Duties
- International customers are responsible for any applicable customs fees, duties, taxes, or import charges required by their country.
Shipping Delays
- Once an order has been shipped, True North Sportswear is not responsible for delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.
Incorrect Shipping Information
- Please ensure your shipping address is entered correctly at checkout. True North Sportswear is not responsible for delays or additional charges due to incorrect shipping information provided by the customer.
Lost or Damaged Packages
- If your order arrives damaged or appears lost in transit, please contact us as soon as possible so we can assist in resolving the issue.
You can contact us anytime at [your email/contact information] for shipping questions.