FAQs
1. Can I track my order?
Your order will be trackable with Canada Post using a tracking number or reference number
2. When will my order be sent out?
Our Pre Sale orders will be sent out & delivered a little slower than we would like... Please allow for a month-month 1/2 wait period from purchase date
3. How do I Exchange/Return my order?
Simply send us an email with your return using your order number and postal code and we can begin the exchange/return process. There are no returns/refunds/exchanges on all items purchased during our BLACK FRIDAY WEEK sale, or that are marked final sale. This allows us to offer our customers all of our great products at a very low price for a limited time!
sales@truenorthsportswear.com
Our customers can return for an exchange, refund* or store credit.
*Please note, items returned for a refund within Canada incur a $10 handling fee. True North does not cover the return shipping cost.
4. How do the taxes work?
At this time we are not charging taxes on our products.... As we grow this will change
5. Do you deliver to Mailboxes?
Yes, Canada Post will deliver your package the same way as they would deliver any package
6. I think my order has gone missing, what do I do?
These things can happen unfortunately, however we will help you solve this problem!
In the event of a missing order, please ensure you have checked your delivery times and that your order is at least 4 business days past the expected delivery date, before emailing us.... Feel free to contact us regarding any of this information
sales@truenorthsportswear.com
7. I just placed an order, can I cancel/change it?
Since we are currently doing Pre Orders, there may be a chance to change your order.... However, remember some products may sell out!!
You can email us with any of your questions regarding cancelling/changing an order
sales@truenorthsportswear.com
8. What payment methods do you accept?
We accept the following merchants through our secure payment gateway:
AMEX
Mastercard
Visa
Apple pay
Diners Club
Discover
Google Pay
9. How do I know you received my order?
Successful orders will display a Thank You page with your order number and a confirmation email will be sent shortly after the order is completed.
If you have not received any of the above feel free to contact us at
sales@truenorthsportswear.com
10. What should I do if I receive a faulty or incorrect item?
If you have received an incorrect or faulty item, please let us know at
info@truenorthsportswear.com
Our Support Team will be happy to assist you, they will need your order number and a brief description of the faulty/incorrect product, thank you!
Do you have another issue that is not answered here? Please contact us via email, Instagram/Facebook, or through our messenger service available on our page
info@truenorthsportswear.com